Shipping Info

Processing & Shipping Info

In this article, you can find important information regarding our product processing and shipping information to include the topics listed in the catalog.

 

Processing Your Order

Depending on your ordered item, the processing time will differ slightly.

 

Shipping Information

Shipping time differs for different places. We are only ship to United States now. Other countries for shipping is not available. Please refer to the table below for the shipping method options, timings, and estimated shipping cost.

We work hard to ensure every package is delivered on time and in good condition, but once the package leaves our facilities we have little control over what happens to the package.

We are not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong in transit.

Before reaching out to us, we recommend double-checking your tracking number to confirm the status of your order, and depending on the status, try doing the following:

Marked as Delivered:

• Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
• If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely. 
• Please be aware that if you haven't confirmed the delivery after 30 calendar days from the dispatch date due to shipping delays, our system will automatically update your order status to "All Completed". In this case, please be assured that you can still check the shipping record for updates and the 30-day return window will start from the day you receive the package according to the record. 

Still in Transit:

• The carrier may have gotten delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the past 2-3 calendar days), everything should be fine, just wait for the package to be delivered.
• If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information.

Pending Delivery:

• If your tracking status shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation.
• Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end.

If none of the above works, and you have spoken with the carrier and they are unable to assist, please contact our customer service team with your order number and your needs. We'll see what we can do to help.

 

When to Order

Total Delivery Time = Processing Time+ Shipping Time

If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time. 

Please keep in mind that processing/tailoring times can sometimes increase, especially between January and March.

If you aren't sure what the processing or production time of a specific item is, you can find this information on the item details page.