Order Changes Policy

Order Changes Policy

Depending on what you ordered, our ability to make changes to the order (such as to the chosen designs, color, or size) will be limited.

This article provides detailed information on the topics listed in the catalog about our Changes Policy.

 

Color & Size Changes

Depending on what you ordered, our color & size change window will differ slightly.

Our items take several days for processing. We can change the chosen color, size, and measurement on these orders within 24 hours of the orders being confirmed.  Once it passes the 24 hour change window, the orders are already moved into production and no change can be made.

We can only offer free changes from standard size to a standard size, or from custom size to custom size. 

Please note: We’ll have to charge you the custom fee for changes from a standard size to a custom size. Instead, if you need to change the custom size to a standard size, we’ll refund you the custom fee you paid. 

 

Add or Delete Items

If you ordered too many items or not enough and are still within your change time window, you can email our customer service team your order number and change request. They’ll help delete the item you don’t want or add the item you need to your existing order.

Currently, we can only offer the following design changes:

Remove Train or Add Spaghetti Strap

If you need to remove the train or add spaghetti strap for the dresses you ordered, you may contact our customer service with your order number and your change request within 24 hour change window. They’ll message our tailors to make the changes for free.

Remove Belt or Bow

If you need to remove the belt or bow on the dresses you ordered, please contact our customer service with your order number and your change request within 24 hour change window. They’ll check if the change is possible to make first, if yes, they’ll message our tailors to make the changes.

If the change you want cannot be made, you can use our filters to see if you can find a similar style that already comes with the features you are looking for.

We understand that sometimes you may input the wrong address when placing your order and need to change it after. You can log in to the "My Orders" page, and find the order that you need to change the address. 

By submitting the changes you made, it doesn’t mean that the shipping address is successfully changed. Our website will automatically create a ticket for your new address and forward it to our customer service team. They’ll change the address for you afterward.