Order Cancellation Policy

We have a limited window to cancel orders once placed. This article provides helpful details about the information on the topics listed in the catalog.

Basic Cancellation Policy

Depending on what you ordered, our cancellation window will differ slightly.

Unpaid order:

Order will not place if you do not make the payment.

Paid order:

We want you to have peace of mind, knowing that your order will arrive in time for your special event. As a result, we aim to start processing your purchased items within 24 hours of the order being confirmed. However, we appreciate these items are important purchases, which is why we have extended our cancellation window.

The following is our detailed cancellation window & refund policy:

Cancellation Windows	Refund Policy
Within 24 hours of order confirmation	Full refund of the price paid for the items + shipping fee
24–72 hours after order confirmation	80% refund of the price paid for the items + shipping fee
72-120 hours after order confirmation	50% refund of the price paid for the items + shipping fee
>120 hours after order confirmation	Refund of shipping fee and shipping protection

Once your order is shipped, it cannot be cancelled.

Cancellation Instructions

If you want to cancel the order, please send emails to service@floryme.com or send messages to the inbox. We will process for you.

Important Notes

Once a cancellation request is processed, it cannot be reversed. You would need to place a new order to get the item(s).

If you no longer wanted a specific item or needed to add additional items, please see our Order Change Policy.

Once your order is shipped, it cannot be cancelled. You'll need to wait for the order to arrive and request a return.